Traveller information

Get ready for an unforgettable journey to Dubrovnik! To ensure that your stay is stress-free and comfortable, our Traveller Information should be your ultimate guide. From general information such as important telephone numbers to useful tips on local customs, with our help, you’ll be able to easily navigate the city and make the most of your time in Dubrovnik.

Arriving to Dubrovnik

Arrival by bus

Bus terminal in Dubrovnik is situated in Gruž, close to the main port, and it provides you with all the amenities you need, including an information and sales office, a wardrobe, taxi stand, and a sales kiosk.

With the Tourist information centre of the Dubrovnik Tourist Board nearby, you can easily inquiry on essentials for your journey. Whether you’re traveling internationally or within Croatia, the terminal offers daily intercity lines to all major cities. Need to store your luggage? The main bus terminal has the only wardrobe in Dubrovnik that allows you to do so. You can also easily access other parts of the city with regular bus connections and taxis at your service.

More information

Bus Terminal Dubrovnik
Tel: +38560305070

Libertas Dubrovnik
Tel: +38520357020

Lost in dubrovnik arrival by bus
Lost in dubrovnik arrival by car

Arrival by car

Dubrovnik can be easily reached from all sides by car. The journey can be an adventure in itself as there are several routes to choose from.

If you travel from Western Europe, you can take the highway from to Ploče, or go for the combination of the coastal road Jadranska magistrala, and highway, which is longer but also more interesting.

Jadranska magistrala offers stunning views of the seaside scenery, while the highway takes you through the more inner part of the coastal Croatia.

If you’re coming from Central Europe, you can take the highway route via Zagreb which brings you to Dubrovnik in about 7 hours. You can also take the route via Osijek across Bosnia and Herzegovina passing through Sarajevo, Mostar, and Metković. This takes a bit more time, but it has it perks since you do get to pass through some of the most attractive parts of the neighbouring country.

Petrol stations in and around Dubrovnik are open from 07:00 to 22:00, and during the summer season, the petrol stations in Kupari and Komolac operate 24/7.

If you request road assistance contact best is to contact HAK

Tel: +3851987

Arrival by boat

Dubrovnik has excellent connectivity with other ports in the region. Travelers can easily hop on to regular or seasonal boats and ferries to explore the nearby destinations of Split, Brač, Hvar, Korčula, and Lastovo. And during the tourist season, a ferry route connects Dubrovnik to Bari, the beautiful Italian port city.

All boats depart and arrive at the Port of Gruž, which is located just 4 kilometers away from the Old City. The port area is offering all the necessary services and amenities for travelers, including banks, ATMs, currency exchange, parking, and supermarkets.

To purchase tickets and check timetables, tourists can visit the Jadrolinija office, which is situated close to the Gruž Port. For more information on the available routes and schedules, you can also visit Jadrolinija’s website.

Lost in dubrovnik arrival by boat
Lost in Dubrovnik arrival by plane

Arrival by plane

Dubrovnik Airport is a gateway to the stunning city of Dubrovnik! It is well connected to hundreds of cities around the world.

Located just 20 kilometres away from the city, getting to and from the airport is a breeze with the organized bus services available every 30 minutes after regular flights. Upon arrival, passengers are dropped off at Ploče Gate and the main bus station, making it convenient to reach any location around the city.

For departures, the bus departs from the bus station 1.5 hours before domestic flights and 2 hours before international flights, ensuring that passengers reach the airport in time.
To stay updated on the exact departure time of the bus, check the airport’s website, contact the tourist information centres of the Dubrovnik Tourist Board or inquire at hotel reception.

There are also numerous transfer agencies, shuttle services and taxi’s operating the route, so getting to and from the airport is not a problem at all.

If you are looking for great flight deals to Croatia visit TUI UK or TUI Airways.

Dubrovnik Airport Information
Tel.: +38520773100
Tel.: +38520773377
Tel.: +38520773333

General information

If you’re planning a trip to Dubrovnik, it’s essential to familiarize yourself with the customs
and rules of the city. Dubrovnik citizens expect visitors to follow the same customs as the
locals. Here is a short guide to help you navigate everyday life in Dubrovnik.


There are no custom limits between EU member states or tax return. However, for other non-member states, you must follow the information provided on the website.


There are no custom limits between EU member states or tax return. However, for other non-member states, you must follow the information provided on the website.


Croatia’s currency is Euro. There are plenty of exchange offices around Dubrovnik, as well as an abundance of ATMs that operate twenty-four hours a day. Most restaurants and bars accept credit cards, but not all, so be sure to have a reasonable amount of cash on you especially for tips.

Lost in dubrovnik traveller information currency
Lost in dubrovnik traveller information disabled travellers


When behind the wheel, drivers must always have their driving license, traffic license, and visas with them. Standard laws apply, such as compulsory use of a seat belt and no mobiles except hands-free. Be aware that the speed limit in urban areas is 40 km/h unless otherwise marked, 80 km/h on open roads, and 130 km/h on highways.

Disabled travellers

Although efforts are underway to improve accessibility for disabled travellers, there’s still a long way to go. If you have specific needs, make sure to inform your hosts in advance.
Although we are far from perfect, there is still plenty of option for people with disabilities to enjoy Dubrovnik.
The Dubrovnik Cathedral, Monastery of St. Clare, Dubrovnik Cable Car, Aquarium, Dubrovnik Art Gallery, and Rector’s Palace are all fully accessible with ramps, elevators, and toilets for the disabled, however it’s advisable to contact them prior to make sure something is not being repaired etc.
Renting a wheelchair or transporter is easy through the City Society of the Red Cross or Caritas of Dubrovnik. And for those who love the sea, lifts for people with disabilities are available at the beaches Copacabana, Mandrač, Sunset Beach, Veliki Zaton, Koločep, and Šipan.

National Holiday

Croatia has a total of 14 national holidays, and they are:

1 January – New Year
6 January – Epiphany
March / April – Easter
March / April – Easter Monday
1 May – Labour Day
30 May Statehood Day
May / June – Corpus Christi (9th Thursday from Easter)
22 June – Anti-Fascist Struggle Day
5 August – Croatian Thanksgiving
15 August – Assumption of Mary
1 November – All Saints’ Day
18 November – The Remembrance Day
25 December – Christmas
26 December – St. Stephen’s Day

Lost in dubrovnik traveller information national holidays
Lost in dubrovnik traveller information tipping


Smoking is forbidden in all enclosed public spaces, including restaurants. However, cafes have the option to choose smoking permits which are usually outdoor terraces.


Croatian people typically round their bill up to the nearest whole number when they want to tip but leaving 10-15% for the staff’s efforts seems like a correct thing for a visitor to do.

Public toilets

There are four public toilets in Dubrovnik Old City. Two of them are in Pile, one in Ploče, and one is at the Old Port. Working hours: 08.00 – 23.00


Tap water in Dubrovnik is absolutely safe for drinking.


The multi-story car park at Ilijina Glavica is your best bet. It’s open 24/7 and has 711 parking spaces, so you won’t have to worry about finding a spot. From there, a quick walk through The Bogišić Park or along Pero Budmani Street will take you straight to the Old City in just 5 minutes.
If you prefer street parking, look for signs with payment instructions and hourly rates. You can pay for parking with coupons available at kiosks and parking meters. Just make sure to fill out the coupon correctly and display it on your front windshield.
Remember to bring exact change as the coin-operated parking machine cannot give you change. Don’t forget to display a valid parking ticket along with your hourly parking ticket if you use a parking space. The Gruž Harbour public car park is also open 24/7.

More information

Sanitat Dubrovnik
Marka Marojice 5, 20000 Dubrovnik
Tel: +38520640136, +38520640137
Working hours: Monday to Friday 07.00 – 15.00

Lost in dubrovnik traveller information dubrovnik parking
Lost in dubrovnik traveller information electric car charging

Electric car charging stations

Hotel Dubrovnik Palace, Masarykov put 20
Hotel Rixos Premium Dubrovnik, Liechtensteinov put 3
Hotel Royal Princess, Kardinala Stepinca 31
Hotel Valamar Collection Dubrovnik President, Iva Dulčića 42
Dubrovnik Luxury Residence L’Orangerie, Masarykov put 2
Tommy Hipermarket parking, Vukovarska 34
VK JUG city pool parking, Vukovarska 11
PBZ bank parking, Ulica Iva Vojnovića

In case of an emergency

Europe’s wide Emergency Number +385 112 is active in Croatia as well, it transfers you to the police, ER, or the fire department. Depending on the city district, in case you were involved in an accident or were arrested, you will be taken to the nearest police station. In such a situation, contact your embassy or consulate. Other numbers that you need to know are HAK 24/7 road help +385 1987, and +385 195 for accidents at sea.

Lost in dubrovnik traveller information in case of emergency
Lost in dubrovnik traveller information tourist info centres

Tourist Info Centres

Brsalje 5
Tel: +38520312011
Working hours: 08.00 – 20.00

TIC Gruž
Pape Ivana Pavla II 1
Tel. +38520417983
Working hours:
Monday to Friday 08.00 – 20.00
Saturday and Sunday 08.00 – 14.00

Masarykov put 2, Dvori Lapad
Tel: +38520437460
Working hours:
Monday to Saturday 10.00 – 16.00
Sunday closed

TIC Cavtat
Konavle Tourist Board
Zidine 6, 20210 Cavtat
Tel: +38520479025
Working Hours:
Monday to Friday 08.00 – 20.00
Saturday 09.00 – 14.00
Sunday closed

Medical information

Dubrovnik General Hospital

Tel: +38520431777
Address: Dr. Roka Mišetića 2

Dubrovnik Medical Centre

Tel: +38520411212, +38520641676
Address: Dr.Ante Starčevića, Dubrovnik

Tourist Medical Clinic

Tel: +38520641676
Address: Androvićeva bb, Dubrovnik
Working hours:
Mondays, Wednesdays & Fridays 08:00 – 15.30
Tuesdays & Thursdays 12:00-19.30
Saturdays: the first and third Saturday of every month 08:00 -12.00

Polyclinic Marin Med

Tel: +38520400500
Address: Dr. Ante Starčevića 45
Working hours
Monday to Friday 08.00-20.00
Saturdays: 08.00-13.00

Polyclinic Glavić

Tel: +38520435565
Address: Ćira Carića 3

Dental Clinic of Dr. Miroslav Korda

Tel: +38520333417
Address: Iva Vojnovića 30
Working hours:
Monday to Friday 08.00 – 20.00

Dental Clinic of Dr. Miroslav Korda

Tel: +38520333417
Address: Iva Vojnovića 30
Working hours:
Monday to Friday 08.00 – 20.00

Bobanović Veterinary Clinic

Tel: +38520357345
Address: Kneza Domagoja 4
Working hours:
Monday – Friday 08:30-20.00
Saturdays: 08.00- 12.00

Pharmacies in Dubrovnik

Pharmacy Gruž

Gruška obala
Tel: +385418990
Working hours: 08.00 – 20.00

Pharmacy Lapad

M.Vodopića 30
Tel: +385436778
Working hours: 08.00 – 20.00

Pharmacy kod Zvonika

Old Town
Tel: +385428656
Working hours: 08.00 – 20.00

Pharmacy Domus Christi

Stradun, Old Town
Tel: +385323882
Working hours: 08.00 – 20.00
Sundays closed

Pharmacy kod Male Braće

Franciscan Monastery
Tel: +38520321411
Working hours:
Monday to Friday 07:00 – 19:30
Saturdays 07:30 – 15:00
Sundays closed

* Kod Zvonika pharmacy or Gruž pharmacy are those that cover night shifts, weekends and holidays.

Useful telephone numbers

General information

Tel: 18981

Information about intertown and intercity telephone numbers

Tel: 11888

Information about international telephone numbers

Tel: 11802

Information about international telephone numbers

Tel: 11802

Weather forecast and road conditions

Tel: 18166

Croatian Automobile Club (Hrvatski Autoklub – HAK)

Tel: 1987

Roadside assistance

Tel: 1987

Towing services

Tel: +38520640135

National Protection and Rescue Directorate

Tel: 112

Croatian Mountain Rescue Service

Tel: +385912123003


Tel: 192

Fire Brigade

Tel: 193

Emergency Services

Tel: 194

National Coordination Centre for Search and Rescue at Sea

Tel: 195

Dubrovnik General Hospital

Tel: +38520431777

Health Centre

Tel: +38520416866

Police Office Main Switchboard

Tel: +38520443333

Maritime Police

Tel: +38520443555

Traffic Police

Tel: +38520443666


Tel: +38520772000


Tel: +38520773377

Bus Terminal

Tel: +38560305070

Port Authority

Tel: +38520418988

Port of Dubrovnik

Tel: +38520313333

ACI Marina Dubrovnik

Tel: +38520455020

Libertas – city bus service

Tel: +38520357020


Tel: +38520418000

Croatia Airlines

Tel: +38520772255

City of Dubrovnik

Tel: +38520351800

Dubrovnik Neretva County

Tel: +38520351400

Office of Tourism, City of Dubrovnik

Tel: +38520351047

Tourism Inspectorate

Tel: +38520641390